Privacy Policy

Last updated: 05/02/2025

Welcome to Pet Brands. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal details such as your name, email address, phone number, and postal address when you contact us or place an order.
  • Payment details when you make a purchase through our website.
  • Technical data, such as your IP address, browser type, and usage patterns, collected via cookies.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders.
  • Respond to your enquiries and provide customer support.
  • Send marketing communications if you have opted in.
  • Improve our website and services.
  • Ensure security and prevent fraudulent activities.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our site and improve functionality. You can manage cookie preferences through your browser settings.

4. Data Sharing and Security

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

  • Service providers who help us operate our business (e.g., payment processors, delivery companies).
  • Authorities, if required by law.

We implement strict security measures to protect your data from unauthorised access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Complain to a data protection authority if you believe your rights have been violated.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: sales@petbrands.com

Phone: 01924 459573

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.